These Terms and Conditions govern the provision of cleaning services by Cleaners W14 to residential and commercial clients. By making a booking, using our services, or allowing our cleaners to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company, or organisation that requests or receives cleaning services from Cleaners W14.
Company means Cleaners W14, the provider of cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and specialist cleaning.
Cleaner means any employee, worker, contractor, or subcontractor engaged by the Company to provide the Services.
Premises means the property, building, or area where the Services are to be carried out.
The Company will provide cleaning services as described at the time of booking, based on the information provided by the Client. The Client is responsible for ensuring that the description of the Premises and the required work is accurate and complete.
Any additional tasks requested on the day of service may be carried out at the Companys discretion and may incur additional charges. The Company reserves the right to decline work that falls outside the agreed scope, is unsafe, or is not reasonably achievable within the booked time.
Bookings can be made by the Client through our accepted booking channels. The Client must provide accurate details, including property type, size, required service, and any special instructions.
All bookings are subject to availability and are not confirmed until the Client has received a confirmation notice from the Company. Provisional or tentative quotations do not constitute a confirmed booking.
The Company may request additional information, photographs, or clarification about the Premises to provide an accurate quotation and allocate suitable time and personnel for the job.
The Client must inform the Company in advance of any access restrictions, parking requirements, or building rules that may affect service delivery. Any delays or additional costs arising from missing or inaccurate information may be charged to the Client.
The Client must ensure that the Cleaner has safe and reasonable access to the Premises for the scheduled time. This includes providing keys, access codes, building entry details, or ensuring that someone is present to grant access.
If keys are provided, it is the Clients responsibility to ensure that they function correctly and that any necessary instructions are supplied. The Company is not liable for failure to carry out the Services where access cannot be gained due to faulty keys or incorrect access information.
If the Cleaner is unable to gain access or is turned away at the Premises, the visit may be treated as a late cancellation and the relevant cancellation charge may apply.
The Client must ensure that the Premises are in a condition suitable for cleaning and that any fragile, valuable, or sentimental items are safely stored away. The Company will not be responsible for damage to items left in unsafe locations or not reasonably visible to the Cleaner.
The Client must inform the Company in advance of any hazards at the Premises, including but not limited to structural issues, electrical faults, infestations, or hazardous materials. The Company reserves the right to withdraw services immediately if the environment is considered unsafe, and a charge may apply.
The Client is responsible for ensuring the availability of utilities required to perform the Services, such as electricity, running water, adequate lighting, and where necessary, heating. If these are not available, the Company may cancel or suspend the service and charge a fee for wasted attendance.
Unless otherwise agreed, the Company will provide its own cleaning products and basic equipment necessary to carry out the Services. If the Client requests the use of their own products or equipment, this must be agreed in advance.
Where the Client provides products or equipment, the Company accepts no liability for any damage, inadequate results, or health and safety issues arising from the use of those products or equipment.
The Company may refuse to use products that are deemed unsafe, inappropriate for the task, or in breach of any relevant health and safety regulations.
Prices for Services are provided based on the information supplied by the Client and may be quoted as a fixed price or on an hourly basis. The Company reserves the right to amend the quoted price if the information provided by the Client is inaccurate, incomplete, or if the actual condition of the Premises requires additional time, products, or personnel.
Any such adjustments will be discussed with the Client where possible before the commencement or continuation of the Services. If the Client does not agree to the revised price, the Company may cancel the service and charge for any reasonable costs incurred.
Payment terms will be communicated to the Client at the time of booking. Unless otherwise agreed, payment is due on or before the day the Services are provided.
The Company accepts the payment methods specified in the booking confirmation or invoice. The Client is responsible for ensuring that payment is made in full and on time.
For ongoing or recurring services, the Company may require payment in advance or on a recurring billing schedule. The Client authorises the Company to process payments in accordance with the agreed schedule.
If payment is not received by the due date, the Company may suspend further services and may charge interest or late payment fees in line with applicable law. The Client is liable for all costs reasonably incurred in recovering overdue payments, including any collection or legal costs.
The Client may cancel or reschedule a booking subject to the notice period specified at the time of booking. If the Client fails to give the required notice, a cancellation charge may apply.
Short-notice cancellations, last-minute changes to the time or date, or failure to grant access to the Premises may be treated as a missed appointment. In such cases, the Company reserves the right to charge up to the full fee for the scheduled service.
The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including staff illness, severe weather, transport disruption, or safety concerns. In these cases, the Company will offer an alternative appointment at the earliest opportunity. The Company will not be liable for any indirect loss or inconvenience arising from such changes.
The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within a reasonable timeframe after completion.
Upon receiving a complaint, the Company may request further details or evidence and may offer a re-clean of the affected areas or another proportionate remedy, at its discretion. The Company will not normally consider complaints raised more than 48 hours after the service has been completed, as conditions at the Premises may have changed.
The Companys liability in respect of service quality is limited to the cost of the relevant service and will not extend to consequential or indirect losses.
The Company will take reasonable care in the selection and supervision of its Cleaners and will maintain suitable insurance cover for its operations, as required by law and industry practice.
The Companys total liability for any loss or damage arising from the provision of the Services, whether in contract, tort, or otherwise, is limited to the value of the specific service in question, except where such limitation is not permitted by law.
The Company is not liable for normal wear and tear, pre-existing damage, deterioration due to age or condition, or damage caused by defective materials or installation at the Premises. The Client must draw to the Cleaners attention any items or surfaces that are particularly delicate, damaged, or of high value before work commences.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
The Company will handle waste and rubbish generated during the cleaning process in a lawful and responsible manner. General household waste may be bagged and left in the Clients designated waste collection area, unless otherwise agreed.
The Company is not a licensed waste carrier and will not remove large volumes of waste, bulky items, construction debris, hazardous waste, or materials subject to special disposal controls from the Premises. The Client is responsible for arranging appropriate disposal for such items in accordance with applicable regulations.
Hazardous or regulated waste includes, but is not limited to, asbestos, clinical waste, needles or sharps, certain chemicals, and electrical items requiring special recycling. If such items are encountered unexpectedly, the Cleaner may cease work in the affected area for safety reasons and the Company may adjust the service or fee accordingly.
The Client agrees to comply with all relevant local waste and environmental regulations and acknowledges that the Company may refuse to handle or move any waste materials where doing so would breach legal or regulatory requirements.
The Company is committed to maintaining high standards of health and safety for both Clients and Cleaners. Cleaners are instructed to follow safe working practices at all times.
The Client must not request or insist that Cleaners undertake any task that is unsafe, requires specialist training or equipment not provided, or is outside the agreed scope of Services. This includes work at height beyond the reach of a standard domestic step ladder, use of industrial chemicals not supplied by the Company, or actions that could reasonably be considered a risk to health or safety.
The Company may withdraw its Cleaners from the Premises if they consider the environment or requested tasks to be unsafe, and the Client may still be liable for part or all of the service charge.
The Company expects its Cleaners and Clients to treat each other with courtesy and respect. Abusive, discriminatory, or threatening behaviour will not be tolerated and may result in immediate termination of the service without refund.
The Company will handle personal data provided by the Client in accordance with applicable data protection laws. Information will be used for service delivery, administration, accounting, and communication relating to the Services. The Company will not disclose personal data to third parties except where required to do so by law or where necessary for the performance of the Services.
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, acts of God, adverse weather, fire, flood, strikes, lockouts, transport interruptions, pandemics, or actions of authorities.
Where a force majeure event occurs, the Company will notify the Client where practicable and will resume services as soon as reasonably possible.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the way in which it operates. The most current version will apply to all new bookings and to ongoing services after reasonable notice has been given to the Client.
Continued use of the Services after any change to these Terms and Conditions will be deemed acceptance of the updated terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or their formation.
If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written quote, booking confirmation, or service schedule agreed between the Company and the Client, constitute the entire agreement between the parties in relation to the Services.
The Client acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these documents.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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