This Privacy Policy explains how Cleaners W14 collects, uses, stores, and protects personal data of customers and prospective customers in the local area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all individuals who use or request our cleaning services within the area served by Cleaners W14.
Cleaners W14 acts as the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information. This policy covers all data processing activities relating to our residential and commercial cleaning services, including enquiries, bookings, service delivery, and aftercare.
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, title, postal address, service address, and any additional contact person details where relevant.
Contact information, such as email address and other communication details you provide so that we can respond to you and manage bookings.
Service and booking information, such as details about the property or premises to be cleaned, preferred dates and times, access instructions, and any relevant information you provide about cleaning requirements.
Payment and billing information, such as billing address and details required to process your payments. We do not store full payment card details when using third party payment processors.
Communication records, such as emails, messages, and notes from telephone conversations related to enquiries, quotes, bookings, complaints, or feedback.
Technical and usage data, where applicable, such as information about how you interact with our website or online booking tools, including pages viewed and device information. This may involve the use of cookies or similar technologies where permitted by law.
We collect personal data directly from you when you contact us to request information, a quotation, or a booking, when you communicate with us by any means, and when we provide services to you at your property or premises.
We may also receive personal data indirectly when another individual, such as a family member, landlord, tenant, or employer, provides your details in order to arrange cleaning services at a property connected to you. In such cases, we process the data only for the purposes described in this Privacy Policy.
We process your personal data only where we have a lawful basis to do so under data protection laws. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We process data that is necessary to enter into and perform our contract with you, for example to provide cleaning services, manage appointments, issue invoices, and handle your bookings.
Legitimate interests. We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with customers, responding to enquiries, improving our services, preventing fraud, and ensuring the security of our operations.
Legal obligations. We process certain data to comply with legal and regulatory requirements, such as tax and accounting obligations, record-keeping rules, and compliance with court orders or requests from authorities.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications or the use of optional cookies. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing carried out before your withdrawal.
We use your personal data for the following purposes:
To respond to your enquiries, provide quotations, and discuss your service requirements.
To manage and deliver our cleaning services, including arranging access to your property, tailoring the service to your preferences, and handling any changes, cancellations, or rescheduling.
To process payments, issue invoices, and manage our financial records.
To communicate with you about your bookings, service updates, feedback, and any issues that arise.
To manage our customer relationship, including dealing with complaints, claims, and service improvement.
To maintain internal records, such as booking histories and service notes, for business management and service quality purposes.
To comply with legal obligations and cooperate with regulators and law enforcement where required.
To conduct basic analytics and service improvement, where we may review aggregated or pseudonymised data about service usage and customer preferences.
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy and where we have an appropriate lawful basis.
Service providers and processors. We may use third party companies to provide certain services on our behalf, such as payment processing, accounting support, information technology services, customer management tools, and secure data hosting. These third parties act as data processors and are only permitted to process your data in accordance with our instructions and data protection agreements.
Cleaning personnel and contractors. Where we work with individual cleaners or teams who perform the services, we may share essential details such as your name, address, and service requirements so they can attend and complete the work. These parties are contractually bound to maintain confidentiality and protect personal data.
Professional advisers. We may share data with professional advisers such as accountants, auditors, or legal advisers where necessary for legitimate business purposes or legal obligations.
Authorities and legal disclosures. We may disclose your personal data where required by law, in response to valid legal requests, or to protect our rights, property, or safety, or that of our customers and others.
Where we use service providers that are located outside the United Kingdom or European Economic Area, personal data may be transferred internationally. In such cases, we ensure that appropriate safeguards are in place, such as using countries that have been recognised as providing adequate protection or entering into standard contractual clauses approved by relevant authorities. You may contact us for further information about these safeguards.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
In general, we retain customer records for the duration of our relationship with you and for a reasonable period afterwards, typically up to seven years, to comply with tax and accounting rules, handle potential disputes, and maintain accurate business records. We may keep some information for a shorter or longer period where required or permitted by law.
When personal data is no longer needed, we delete it securely or anonymise it so that it can no longer be associated with an identifiable person.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include restricted access controls, secure storage, encryption and pseudonymisation where appropriate, regular monitoring of our systems, and staff training on data protection responsibilities.
While we strive to protect your information, no method of transmission or storage can be guaranteed as completely secure. We continuously review and update our security measures to reduce risks and respond to emerging threats.
Under data protection laws, you have a number of rights regarding your personal data, subject to certain conditions and exemptions. These rights include:
Right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.
Right to rectification. You have the right to request correction of any incomplete or inaccurate data that we hold about you.
Right to erasure. In certain circumstances, you may request that we delete or remove your personal data where there is no longer a good reason for us to continue processing it.
Right to restriction. You may ask us to suspend the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling, or for direct marketing purposes.
Right to data portability. In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact Cleaners W14 using the contact details made available on our usual communication channels. We may need to verify your identity before responding to your request to protect your privacy and security.
You also have the right to lodge a complaint with the UK Information Commissioners Office or the data protection authority in your country of residence or work if you believe that we have not handled your personal data in accordance with the law. We encourage you to contact us first so we can address your concerns directly where possible.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will be posted in the latest version of this policy. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
This Privacy Policy applies to all Cleaners W14 customers and prospective customers in our service area and is intended to provide clear and transparent information about our data protection practices.
We are one of the best cleaners W14 companies offering the greatest value for money just give us a call and see why we are the best!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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